Make a note of your email address and your email password so you can reference them when you go through the instructions. For your mail server, please contact support at the number listed above.
Open Apple Mail (Mail in your Applications).
From the Mail menu, click on Preferences.
Choose Accounts from the top menu.
Click + at the bottom right to add a new account.
Fill in the requested information:
Full Name: The name you want to display with this email address.
Email Address: Your Jumpline email address.
Password: The password you created for this email address.
It's possible that you will see an error at this step: Mail can't verify the identity of autodiscover.example.com That's fine; you can go ahead and click Connect. If you see another error for the domain, click Connect again.
Now, we'll fill in your incoming mail settings.
Account Type: IMAP (keep messages synced to the server) or POP (download messages locally)
Description: This description is for your use when you view the account.
Incoming Mail Server: Mail server from support
User Name: username@example.com (your full email address)
Password: The password you created for this email address.
Click Continue.
You may see another error here: Mail can't verify the identity of mail.example.com. Again, that's fine. Click Connect.
Next we'll fill in your outgoing mail settings.
Description: This description is for the outgoing mail server. You might want to enter something like example.com Outgoing Server.
Outgoing Mail Server: Mail server from support.
Check Use Authentication.
User Name: username@example.com (your full email address)
Password: The password you created for this email address.
Click Continue.
You might get this error one more time: Mail can't verify the identity of mail.example.com. Click Connect.
Review your Account Summary. Make sure Take account online is selected, then click Create.
Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.
Please continue to the advanced settings sections so you can make sure that all of your advanced settings are correct.
If you have trouble sending email, or you are plagued with popups saying that Mail can't verify the identity of mail.example.com, you may need to adjust your outgoing email settings.
Open Apple Mail.
From the Mail menu, choose Preferences.
Click on Accounts from the top menu.
Select your email account from the list on the left.
From the Account Information tab, find the Outgoing Mail Server (SMTP) dropdown menu.
Click Edit SMTP Server List and a new window will pop up.
Select your email server, mail.EXAMPLE.COM, from the menu.
Description can be whatever you want. Server Name should be mail.EXAMPLE.COM, with your own domain name.
Click on the Advanced tab.
Select Use default ports (25, 465, 587).
You have a choice for Use Secure Sockets Layer (SSL). You must use SSL on both your SMTP and your POP/IMAP accounts. As of October 1st, 2014 we will stop allowing all insecure connections.
Your username is your full email address, username@example.com, and your password is your email password.
Click OK.
Close the window, and save your settings at the prompt.
If all of your settings are correct and you are still unable to send email with Apple Mail, please contact support.
If you have trouble receiving email, or you are plagued with popups saying that Mail can't verify the identity of mail.example.com, you may need to adjust your incoming email settings.
Open Apple Mail.
From the Mail menu, choose Preferences.
Click on Accounts from the top menu.
Select your email account from the list on the left.
Click on the Advanced tab.
Make sure Enable this account and Include when automatically checking for new mail are selected.
Leave your IMAP Path Prefix with the default setting, which Apple Mail should have auto-detected for your email address.
For Port, you should leave the default setting. It will be a different number depending on whether you selected IMAP or POP3, or whether your have SSL on or off.
You have a choice for Use Secure Sockets Layer (SSL). You must use SSL on both your SMTP and your POP/IMAP accounts. As of October 1st, 2014 we will stop allowing all insecure connections.
Authentication should be set to Password.
Leave Use IDLE command if the server supports it selected.
Close the window, and save your settings at the prompt.
You're all set! All of your advanced settings should now be accurate.
Symptom: Apple Mail prompts for your email password over and over again, even though you know the password is correct.
Solution: This is a known issue with Apple Mail. The problem is that the password stored in the keychain becomes corrupted. Try these solutions to resolve the issue:
Try resetting the password in cPanel. See this article for instructions on accessing your email account.
Re-type your password in your account settings and for your outgoing mail server. The previous sections of this article will show you how to access those areas.
Delete the password keychain for Apple Mail. See http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1771.html for instructions.
Consult Apple support if the problem persists.
Symptom: Apple Mail doesn't save your sent messages on the server.
Solution: Apple Mail requires you to specify a folder in which to save your sent emails.
Open your email account.
Click the Sent folder so it's highlighted.
Click on the Mailbox menu in the top menu bar.
Choose Use This Mailbox For, then select Sent.
